Who Should Attend
Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.
After this seminar, you will be able to:
- Transform complaints into additional sales and service opportunities.
- Use a consistent process to resolve and recover from complaints.
- Deal with emotional and logical aspects of complaints.
- Analyze the root causes of complaints to identify opportunities for strengthening customer relationships.
- Apply methods to manage emotions and reduce stress when resolving complaints.
SHRM - 2.75 PDCs
PMI - 3 PDUs