Igniting Workplace Enthusiasm

Effective Listening Skills

Carnegie Coach

How to become an effective listener                                        &​nbsp;                   

By Michael Crom

Executive Vice President, Dale Carnegie Training®


Dear Carnegie Coach:


I’ve been a manager in a very high stress job.  Some days I find myself in my office all day stuck under a pile of work.  Most of my employees don’t see me very much and this has lead to some discontent within my office.  What can I do to better stay in touch with my employees?




Dear Daren:


Open your door and listen.  Employees need to feel like you value what they have to say, by listening you can raise morale and energize your workforce.  Here are a few tips on how to become an active listener. 




  1. Look at the other person- Eye contact is very important, it let’s the other person know that you are listening and have an interest in what they have to say.


  1. Ask questions- By asking questions you can not only better understand what the persons saying but you are engaging them.


  1. Don’t change the subject- You should not be the one leading the conversation.  Listen and let the other person lead, let the person stay on the topic.


  1. Express emotion with control – emotion is a form of non verbal feedback.  A smile or a frown lets the person know that you understand what they are saying. 


  1. Action – If a question or concern is left unanswered, show that you will follow up, take action and return back with a response.



If you have any business related questions or would like advice on other workplace issues, visit our web site at www.dalecarnegie.com or email us at carnegiecoach@dalecarnegie.com.

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